Frequently Asked Questions
Are you based in the UK?
Yes, we are a UK company with all items in stock and ready for immediate dispatch
Can I have a VAT invoice?
Yes, all purchases will have a VAT invoice emailed on receipt of placing an order. A hard copy can be provided if required
Can we collect items?
Yes, that is possible. If travelling a reasonable distance we would advise you to contact us prior to setting off to ensure our warehouse is open
Is delivery free on all orders?
Yes, 100% free. We only charge delivery if you require a special delivery service such as guaranteed next day, etc
What valves do I need for my radiator?
If your pipes come up from the floor then you will need angled valves, if your pipes come from the wall towards the radiator you will need straight valves
Do I need to be present for delivery?
Yes, due to the value and size of our items you will need to be present for a successful delivery. We will update you via email when your delivery is due though to eliminate any inconvenience
Is the warranty really 10 years?
Yes, we are highly confident in the products we sell and therefore don't have any concerns offering such an extended warranty